High Power Charger/DC Technical Support Engineer - Bordeaux

Job description

Who we are:

EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With an installed base of over 60,000 charging points including 700 fast charging points in 45 countries, EVBox drives sustainable mobility, by bringing the leading electric vehicle charging solutions to the world. Just like the automobile replaced the horse and carriage, so will electric vehicles replace combustion-based automobiles. A charging point at every parking spot, an Electric Vehicle for every driver.


As High Power Charger/DC Technical Support Engineer, you will provide after-sales support on HPC/DC products to certified/trained partners and contribute to customers’ satisfaction through service quality improvement. You will work from our office in Bordeaux and you will report directly to the DC Service and Support manager. This role is based in Bordeaux however you'll require to travel between 20%-50% of the time within France and around Europe.  


Responsibilities:

Technical Support

  • Register, give feedback and follow up on technical incidents and level 3 technical support requests related to DC (incl. HPC) chargers installed base (EU)
  • Perform deep analyses of technical inquiries, in a distance or on site (EU)
  • Support and guide service partners and internal technical sales support engineers
  • Supervise installation and commission pre-series / first stations on large projects
  • Create knowledge base to capture new learnings and good practices Contribute to technical documentation and service operations improvement

Quality Improvement & Business Development

  • Provide feedback on functional/technical conformity of the products, from commissioning onwards
  • Qualify bugs and escalate to the HW development team
  • Provide recommendations on DC product and process improvement
  • Contribute to new DC products/changes qualification and final acceptance testing adjustment
  • Support EU Country Directors and their teams in deploying DC service

Requirements

Qualifications: 

  • Engineer/Master’s degree with a technical background or equivalent work experience, preferably with a major in Electricity, Power Electronics or Electro-mechanical field
  • 5+ years of experience supporting in technical support, hardware development, preferably in the industry

Knowledge:

  • In-depth knowledge or willingness to acquire the EV sector
  • Expertise in electronics standards and principles
  • Very good understanding of software development and IP communications
  • Understanding of the product development and manufacturing processes
  • Previous experience in the automotive industry, sustainable transport, technical supply or energy industry is an advantage

Skills:

  • A problem solver, in a high quality and timely manner
  • Verbal and written communication skills in English
  • Excellent interpersonal skills, customer oriented
  • Self-organisation
  • Patience and calm under pressure Ability to travel frequently across Europe


    Please share your CV with us in English only.