Lead Technical Support Engineer

Job description

Who we are:

EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With an installed base of over 60,000 charging points including 700 fast charging points in 45 countries, EVBox drives sustainable mobility, by bringing the leading electric vehicle charging solutions to the world. Just like the automobile replaced the horse and carriage, so will electric vehicles replace combustion-based automobiles. A charging point at every parking spot, an Electric Vehicle for every driver.


As Senior Technical Support you will work as functional leader based in Amsterdam supporting our colleagues (Technical Support Engineers) in the International offices. You will provide them with (technical) information, resolve more complex issues and organise the ongoing education of our tech support community. You will report directly to the COO. 


Focus areas, main duties and responsibilities:

Technical Support Community

  • Ensure technical training for all international tech support engineers
  • Build the community of international tech support
  • Act as source of information/escalation for the international tech support
  • Organise regular exchanges of expertise and information
  • Built a strong working relation with the development team
  • Answer inquiries of technical information and provide it to internal staff
  • Set-up knowledge base and keep it up-to date
  • Test new releases based on test protocols 

Technical Support

  • Resolve customer issues on charging hardware and software
  • Manage network and station integration tests
  • Be the functional owner of configuration files
  • Ensure quality of our products

Requirements

Qualification / Experience

  • Bachelors degree with a technical background
  • 5+ years of experience in leading technical support engineers, preferably within our industry 
  • Have prior experience working in a global environment or distributed team 

Knowledge

  • In-depth knowledge or willingness to quickly acquire knowledge about the EV sector: you might be already driving an EV or are truly inspired by and passionate about the EV industry in general
  • Previous experience in the automotive industry, sustainable transport, technical supply or energy industry is an advantage
  • Technical background (engineering, software)